PLAYER SUPPORT
How can we help?
Tell us what happened and include your device, iOS version, app version, generated vault alias, and approximate time when possible.
Email supportPremium did not unlock
Open Settings or the Premium screen and choose Restore Purchases. Make sure you are signed into the Apple account used for the purchase.
Rewarded ad failed
No Lock Picks are granted or spent when an ad fails. Check your connection, wait briefly, and try again when the button returns.
Progress or streak issue
Do not reset the app. Email us with the approximate time, level, and what happened immediately before the issue.
Leaderboard player
Use the visible More Actions button on a human player to Report or Hide them. Computer-controlled Rival Crew entries are labeled RIVAL.
Delete data
Read the data deletion instructions. Deleting game data does not remove an Apple purchase record; eligible Premium ownership can still be restored.
Response target
We aim to acknowledge support and player reports within two business days.